FAQ

FAQs

1. What is Al-Buraq?

Al-Buraq is an online store offering premium skincare serums and pure Shilajit products. Our mission is to provide natural and effective beauty and wellness products that enhance your skin and health with real, visible results.

2. Which serums do you offer?

We offer a variety of skincare serums, including:

  • Vitamin C Serum – Brightens the skin, reduces dark spots, and adds a natural glow.

  • Niacinamide Serum – Hydrates the skin, refines pores, and evens out skin tone.

  • Bright Monster Serum – Enhances radiance and gives a healthy, glowing look.

  • Retinol Serum – Promotes youthful, smooth, and firm skin.

Each serum is made with high-quality ingredients and is safe for all skin types.

3. What are Shilajit products used for?

Shilajit is a natural mineral resin known for its powerful health benefits. It helps boost energy, stamina, focus, and overall wellness.
Our Al-Buraq Shilajit is 100% pure, lab-tested, and safe for daily use.

4. Are your products suitable for all skin types?

Yes! All Al-Buraq serums are carefully formulated to suit all skin types — dry, oily, combination, and sensitive.
We use only natural and safe ingredients to ensure your skin stays healthy and protected.

5. How do I use these products?

For Serums:

  1. Cleanse your face.

  2. Apply a few drops of the serum.

  3. Gently massage until fully absorbed.
    (Use twice daily for best results.)

For Shilajit:

  1. Dissolve a pea-sized amount in warm water or milk.

  2. Consume once a day, preferably in the morning or evening.

6. Do you deliver all over Pakistan?

Yes ✅
We deliver nationwide across Pakistan, ensuring your order reaches your doorstep safely and on time.

7. What if my product is damaged or incorrect?

If you receive a damaged, leaked, or wrong product, you can contact us within 3 days of delivery.
We will gladly offer a return or replacement as per our return policy.

8. How can I place an order?

It’s simple!

  1. Select your desired product.

  2. Click “Add to Cart.”

  3. Fill in your details and confirm your order.
    That’s it — we’ll handle the rest!

9. How can I contact customer support?

📩 Email: daniyalhassan530@gmail.com
📞 WhatsApp: [+92 313-9027197]
Our team is always happy to assist you with your questions or concerns.